Frequently Asked Questions
Shipping/Returns
What is your return policy?We try to ship orders within 2-3 business days.
Group Buys
What is a Group Buy?
A Group Buy or GB is similar to a Kickstarter. We collect pre-orders for a product and if we get enough orders or reach certain "Minimum Order Quantities" (MOQs), the product gets made.
If the Group Buy doesn't hit a necessary MOQ, all orders will be cancelled and refunded.
Because of the pre-order nature of a Group Buy, there is typically an extended wait time for the product to be produced and shipped to customers. The wait time may be withIn the realm of months, with potential delays for various reasons along the way.
Where is it?
Updates on Group Buy statuses will be provided.
The original delivery estimate is an estimate. There is probably a very low chance the Group Buy will deliver early. However, there are a number of reasons which will cause it to be delivered later than originally expected.
Most likely extra product will be available for purchase after Group Buy orders have been fulfilled and completely resolved. Sign up for our newsletter to be notified of Extra sales and availability.
Typically no, the nature of a Group Buy means that we've paid the manufacturer for your product soon after the Group Buy order phase has ended.
Group Buy product may be represented by renders or photos of prototypes. The end product may vary in color or in other ways from these renders or prototypes. Group Buys estimated delivery dates are subject to change.